This session will consist of information, hints and tips on how to create useful--Value-Added--workflows using WorkXpert. We will discuss "best practices" in managing a successful workflow rollout from requirements gathering, through pilot and into production. In addition, we will discuss technical "best practices" for writing WorkXpert workflows.

Some of the topics to be presented include:

Workflow "Rollout" Best Practices

• Gathering requirements for your workflow
• Using WorkXpert to gain and maintain ISO9001 certification
• Scoping a pilot workflow implementation
• Developing criteria to measure success of the pilot
• Getting user buy-in
• How much control should be built into your flows

• Launching flows from Netscape
• Creating a co-process
• Building blocks: "out of the box" flow templates
• Creating iterative loops in flows
• Using multi-instance subflows
• Managing flow and step Resets
• Using decision steps
• Using triggers
• Using permissions
• UNIX/PC issues
• Choice of scripting language(s)

Bio:
Marty Fouch is a support engineer for Mentor Graphics Customer Support Divison. Marty has 13 years' experience in providing customer support. During his nine-year tenure at Mentor Graphics, he's spent the past two and-a-half years supporting WorkXpert and five years supporting the Falcon Framework (AMPLE, Design Manager and the Common User Interface). In addition to telephone support for WorkXpert and Falcon, Marty has taught customer training classes for WorkXpert and AMPLE. He has a BS degree in Computer Systems Engineering Technology from Oregon Institute of Technology.